INSURANCE
For insurers, dependencies often involve external services and digital providers. We help you understand the importance of service providers to your operations and organise their management transparently.
Discuss your starting pointExample: a shared IT service can support several business processes, making the consequences of a disruption particularly significant.
WHAT MATTERS
One provider may support several business teams. At the same time, different contracts may depend on the same provider or technical infrastructure. A contract list alone therefore does not reveal where dependencies are concentrated or what a disruption would mean.
We bring together the perspectives of procurement, IT, risk management and business teams. Your existing policies provide the framework. The aim is consistent information, clear responsibilities and decisions that remain traceable during ongoing operations.
OUR CONSULTING
We start where your team needs support. We agree a scope that fits your goals, existing foundations and available capacity.
We structure provider, contract and service data and map it to the responsible teams and processes. This reveals multiple relationships and information gaps, giving your team a shared basis for further assessment.
Manage providers systematicallyTogether with process owners, we examine the consequences of an interruption and the available alternatives. Concentration of several services with one provider can also form part of the analysis. This aligns management attention with the actual need for action.
Assess disruption consequencesWe clarify who provides information, assesses risks, approves actions and tracks implementation. We incorporate existing procedures for outsourcing and IT services, making coordination easier and avoiding duplicate data maintenance.
Develop a target state and roadmapWe help consolidate open tasks for provider management into a shared plan. These may include information requirements, regular reviews or preparation for a change of provider. Reports make progress visible to everyone involved.
Support management with digital toolsYOUR BENEFITS
A structured connection between providers, services, processes and owners.
An agreed assessment as the basis for management intensity and actions.
Defined handovers, decision paths and reports for the functions involved.
A clearly defined group of external services is a suitable starting point. Together, we review existing data and processes and develop an approach that fits your organisation.
Yes. We adapt the methods to external services and their importance to your processes. This includes service quality, dependencies, responsibilities and the options available during a disruption.
We build on your existing procedures and agree interfaces with the responsible teams. Your organisation's business and regulatory requirements inform the design of data, processes and responsibilities.
LET'S TALK
Let's discuss where information or responsibilities are disconnected today and how to improve this in a targeted way.